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Common Queries

You Asked, We Answered

What is your return policy?


KIWI WOOL abides by the Consumer Guarantees Act for any faulty or damaged items. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

If you received fault item or wrong size. It has been opened, or is outside of the 7 day returns timeframe please contact us so we can remedy your purchase.

You can contact us and we can assist you. We do require a Returns Authorization Form to accompany the item upon return. Please note a refund or credit note will be issued within 14 working days of receipt of the return. 

International Returns

All international sales are final and we do not accept any returns for international purchases.

Do you offer gift cards?

For all new register we will send them a $10nzd worth of gift card to their Email.  We provide special price for loyal customer on website. please click into gift card page.

What are the payment options?

we offer visa, master card. paypal. direct into our company bank account, if you want to discuss with us, contact us with no hesitation.

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