Shipping and Returns

Domestic Shipping

Free Shipping for orders over $100, after discounts in New Zealand wide.


International Shipping    

$35 shipping for all orders over $100, Australia wide and China Wide.

Shipping & Delivery

All purchases are generally shipped within 5 working days. Delivery by Aramex will normally occur within 7 days New Zealand and Australia wide

Exceptions for Returned Products

Due to hygiene reasons we cannot accept returns of duvet inners, pillows, unless they are faulty. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy. We also do not return/refund special make items or items marked "sale"/"clearance" products, as they are on sale to clear.

If the return is a result of our error, please contact us so we can discuss a method of return shipping. Please note you have 30 days to advise us if any mistakes have been made on your order.

Faulty Items

KIWI WOOL abides by the Consumer Guarantees Act for any faulty or damaged items. If the product is faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.

 

Items Damaged in Transit

If for  reason you received wrong size duvet inner or fault duvet inner your . Please ensure you keep all of the contents including the packaging the goods arrived in. We have a limited time frame during which we can lodge claims with our external courier companies so we ask you please contact us in a timely manner.

Please note we take no responsibility for international orders damaged in transit. We package our goods safely and securely so they turn up to your doorstep in the best condition possible.

Items Returned that are not in Sellable Condition or Outside the 7 Day Timeframe

If you have an item you wish to return that has been opened, or is outside of the 7 day returns timeframe please contact us so we can remedy your purchase.

How to Return an Order

You can return any item you purchased (excluding clearance items, special make items, duvet inners, or pillows for hygiene reasons, unless they are faulty) within 7 days of receiving your order. Simply log into your account, you can contact us and we can assist you. We do require a Returns Authorisation Form to accompany the item upon return. Please note a refund or credit note will be issued within 14 working days of receipt of the return. 

International Returns

All international sales are final and we do not accept any returns for international purchases.

 

Returning Orders Exceeding $500NZD

If your order exceeds $500.00NZD and you return it for a refund you will be expected to pay the original freight cost- for which an invoice will be issued, and a re-stocking/admin fee of 5% of the value of the order will also be deducted from your refund.